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Home Privacy and cookies policy

Privacy and cookies policy

1. About us

Detailed information on data processing

The controller of your personal data:

Veoli Botanica Sp. z o.o. with its registered office in Warsaw, 04-028, Warsaw, Al. Stanów Zjednoczonych 61, entered in the register of entrepreneurs of the National Court Register under the number 0000611831. Registration court: The District Court for the capital city of Warsaw, 14th Commercial Division of the National Court Register. Taxpayer Identification Number (NIP) 1132907559, business statistical number (REGON) 364166661, share capital in the amount of PLN 30,000.00 (hereinafter “VEOLI BOTANICA” or “VEOLI BOTANICA Sp. z o.o.“).

VEOLI BOTANICA is the controller of personal data provided and processed on 3 websites: veolibotanica.pl, veolibotanica.co.uk, veolibotanica.de (hereinafter each separately referred to as “VEOLI BOTANICA Website” or jointly as “VEOLI BOTANICA Websites”).

If you have any questions regarding the processing of your personal data by us, please read the Privacy and Cookies Policy available on the VEOLI BOTANICA Website or contact the Data Protection Officer via the email address: iodo@agnieszka-sadzikowskaveolibotanica.pl

2. Trusted partners:

1. Klaviyo for Marketing Automation (i.e. email marketing);

2. SMSApi for sending SMS;

3. Google Analytics for analytics (anonymous, cookies-based);

4. Meta (Facebook Ads);

5. Google Ads;

6. LoyaltyLion – a loyalty programme;

7. Pinterest Ads;

8. TikTok Ads;

9. Web push notifications;

10. Google Tag Manager;

11. HotJar;

12. Yotpo;

13. Sublime;

14. WooCommerce.

3. Data Protection Officer at VEOLI BOTANICA Sp. z o. o. and its contact details

VEOLI BOTANICA Sp. z o.o. has appointed a data protection officer who can be contacted in all matters regarding the processing of personal data and the exercise of rights related to data processing.

If you wish to contact the Data Protection Officer at VEOLI BOTANICA Sp. z o.o., please use the following contact details:

Address: Data Protection Officer

VEOLI BOTANICA Sp. z o.o., Al. Stanów Zjednoczonych 61, 04-028 Warsaw

E-mail address: iodo@VEOLIBOTANICA.pl

4. What is the legal basis and purpose for the processing of your personal data?

VEOLI BOTANICA Sp. z o.o. processes and stores your personal data in a manner consistent with the provisions of applicable law, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (“GDPR”).

With regard to the provision of services rendered by VEOLI BOTANICA Sp. z o.o., your data will be processed for the following purposes:

  • promotion and advertising of activities, products and services offered by VEOLI BOTANICA Sp. z o.o. and the website www.veolibotanica.pl – in the case of individuals who have given their consent and only to the extent specified in such consent – pursuant to Art. 6(1)(a) GDPR and no longer than until the consent is withdrawn;
  • sending a newsletter from the online store VEOLI BOTANICA Sp. z o.o. and the website www.veolibotanica.pl – provided that you subscribe to the newsletter, pursuant to Art. 6(1)(b) GDPR and no longer than until resignation from the newsletter service;
  • conclusion and proper implementation of contracts concluded with you, in particular the delivery of products ordered in the online store of VEOLI BOTANICA Sp. z o.o. and via the website www.veolibotanica.pl and handling of complaints – pursuant to Art. 6(1)(b) GDPR and no longer than until claims related to these contracts expire;
  • monitoring your activity on the VEOLI BOTANICA Websites and in the online store of VEOLI BOTANICA Sp. z o.o., on the website www.veolibotanica.pl and in social media of VEOLI BOTANICA Sp. z o.o., in order to adapt the content displayed to your needs and to improve services we provide, which is our justified legal interest – pursuant to Art. 6(1)(f) GDPR and no longer than until objection is raised, while for this purpose, in some cases we use profiling,
  • making automated decisions in relation to you in individual cases, including decisions based on profiling – only if you consent to such action, pursuant to Art. 6(1)(a) GDPR and no longer than until the consent is withdrawn,
  • ensuring safety and proper operation of the online store of VEOLI BOTANICA Sp. z o.o. and the website www.veolibotanica.pl, which is our justified legal interest – pursuant to Art. 6(1)(f) GDPR and no longer than for the time necessary to achieve specific purpose or to object to data processing where the Controller will not be able to demonstrate grounds that override the rights and freedoms of the person submitting the objection;
  • defining target groups of advertisements and other user’s activities with the use of tools for measuring the effectiveness of online marketing activities – pursuant to Art. 6(1)(f) GDPR and no longer than until the objection is raised;
  • implementation of the legitimate interests of VEOLI BOTANICA Sp. z o.o., including pursuit of potential claims by VEOLI BOTANICA Sp. z o.o., archiving in order to protect the legal interest of VEOLI BOTANICA Sp. z o.o. – pursuant to Art. 6(1)(f) GDPR and no longer than until the objection is raised. In the case of pursuing claims or protecting the legal interest of VEOLI BOTANICA Sp. z o.o., we use automated processing, including profiling, but it is necessary to conclude or refuse to conclude a contract related to the delivery of products ordered to your place.

5. What scope and for what period will your data be stored?

Your personal data will be stored for the time necessary to achieve each of the above-mentioned purposes.

If the processing of personal data is based on your consent, you have the right to withdraw this consent at any time, but this will not affect the lawfulness of processing based on the consent before its withdrawal.

We may process the following scope of your personal data: name, surname, e-mail address as data necessary to open an account on our websites, and additionally personal data necessary to place and complete an order, such as: address, telephone number. Additionally, we can process, for instance, a history of orders placed, potential complaints, as well as additional data that you may voluntarily provide (e.g. date of birth).

6. Requirement to provide data

Provision of data for the purpose of rendering services indicated in clause 4 above is necessary to provide these services. If you do not provide these data, services cannot be provided.

Provision of personal data for marketing purposes is voluntary. If you do not agree to the processing of personal data you have provided as part of using websites, services and other functionalities, including those saved in cookies, your personal data will not be processed for this purpose.

Giving consent to making automated decisions in relation to you in individual cases, including decisions based on profiling, is voluntary.

Data processing for other purposes, i.e. matching the content of the websites of VEOLI BOTANICA Sp. z o.o. to your interests, detection of bots and abuses in the services of VEOLI BOTANICA Sp. z o.o., statistical measurements and improvement of services provided by VEOLI BOTANICA Sp. z o.o. is necessary to ensure high quality services by VEOLI BOTANICA Sp. z o.o. Failure to collect your personal data for these purposes may prevent the proper provision of services.

7. Who are recipients of your personal data to whom your data will be transferred?

Your data may be transferred to entities processing personal data at the request of the controller, e.g. IT service providers, marketing agencies – while such entities process data on the basis of an agreement with the controller and only in accordance with the controller’s instructions, and if the processing of personal data requires your consent, in accordance with the scope of your consents.

Your data may also be transferred to entities authorized to obtain them under applicable law, e.g. law enforcement authorities in the event of a request by the authority based on an appropriate legal basis (e.g. for the purpose of pending criminal proceedings).

8. Data transfer outside the European Economic Area

As we use the following tools in marketing activities, such as Active Campaign, Klaviyo and Google, LLC and Facebook, Inc., your personal data may be shared outside the European Economic Area (EEA), in particular to the United States. According to the applicable provisions on the protection of personal data, safeguards that will guarantee an adequate protection of personal data when processing data outside the EEA have been guaranteed through the use of external data processing agreements, based on standard contractual clauses approved by the EU authorities. If you have any questions regarding data transfer outside the European Economic Area, please contact the Data Protection Officer.

9. What are your rights related to the processing of personal data?

You have the following rights related to the processing of your personal data by us:

  • the right to access your data, including obtaining a copy of the data,
  • the right to request rectification of data,
  • the right to request deletion of data (in specific situations),
  • the right to request restriction of data processing,
  • the right to transfer personal data, i.e. to receive your personal data from the controller, in a structured, commonly used machine-readable format.
  • the right to withdraw consent to the extent that data are processed on this basis. Withdrawal of the consent does not affect the lawfulness of processing based on the consent before its withdrawal,
  • the right to object to data processing – if it takes place in order to pursue the legitimate interests of VEOLI BOTANICA Sp. z o.o. – for reasons related to the particular situation of the person, i.e. the facts that did not exist at the time of data collection, if the data were collected directly from the data subject, or the facts that existed at the time of data collection, but were not known to VEOLI BOTANICA Sp. z o.o., at the time of collecting data not directly from the data subject;
  • the right to object to data processing – if it is carried out for direct marketing purposes;
  • the right to submit a complaint to the supervisory body (President of the Office for Personal Data Protection).

In order to exercise the aforementioned rights (except for submitting a complaint to the supervisory authority), please contact the Data Protection Officer.

10. What are cookies and what are they for?

Cookies are small text files saved on your device when you visit the VEOLI BOTANICA Website. These files are sent by the website to the browser. Each cookie file has an anonymous identifier and enables to identify the device, the memory of which has saved a given file for a specific period of time (the time after which the cookie will be deleted). Cookies are saved in order to recognize your device, learn your preferences, and collect information about your previous activities on the VEOLI BOTANICA Website.

11. What cookies do we use?

We may use the following types of cookies:

Session cookies – information stored in the browser’s memory until the end of the browser session, i.e. until it is closed. These cookies are necessary for some of the functionalities of the VEOLI BOTANICA Website to work properly.

Permanent cookies – thanks to them, the use of the VEOLI BOTANICA Website is easier (e.g. they remember the selected resolution, content layout). They can be used for a variety of purposes, e.g. to remember your preferences and choices when using the website. These cookies remain in the browser’s memory for a longer period of time.

Own cookies (first party cookies) – they are saved by the currently viewed website. They are used to improve the quality of using the VEOLI BOTANICA Website.

Third party cookies – used by third parties, such as social networking sites, to track your visits on various websites on which they put advertisements.

Cookies used by the VEOLI BOTANICA Website can be divided into the following categories:

A. Necessary cookies,

B. Analytical cookies,

C. Marketing cookies.

A. Necessary cookies

Necessary cookies include strictly necessary cookies that we use to run the VEOLI BOTANICA Website and functional cookies that help to operate and design the VEOLI BOTANICA Website. They improve the functionality of the VEOLI BOTANICA Website, and also enable its personalization.

Necessary cookies are only set in response to actions you take. These activities constitute a request for the provision of services, including setting your privacy preferences or filling in forms (e.g. a contact form).

Functional cookies help us remember the website settings you choose, or help with other functions when browsing and using the VEOLI BOTANICA Website. These files help us remember your preferences and facilitate the operation of the VEOLI BOTANICA Website when you visit it again.

If you need more information on managing your cookies (consent and withdrawal), please refer to clause 17 of this policy. Remember that if you choose such solution, some parts of the VEOLI BOTANICA Website may not work.

B. Analytical cookies

Analytical cookies help to study statistics concerning traffic on the VEOLI BOTANICA Website and to check the sources of this traffic. In addition, they enable to obtain information which tabs are the most popular, as well as how users navigate the VEOLI BOTANICA Website. These files are intended to improve the comfort of using the VEOLI BOTANICA Website. In addition, thanks to analytical cookies, we are able to detect various types of abuse, e.g. artificial Internet traffic (bots).

Your consent is required for the operation of analytical cookies. If you need more information on managing your cookies (consent and withdrawal), please refer to clause 17 of this policy.

C. Marketing cookies

Marketing cookies may be installed on the VEOLI BOTANICA Website by our partners. Marketing cookies enable the profiling of advertisements displayed both on external websites and on the VEOLI BOTANICA Website, according to your preferences in the scope of selection of services, based on the data we possess, including your behaviour on the VEOLI BOTANICA Website.

Your consent is required for the operation of marketing cookies. If you need more information on managing your cookies (consent and withdrawal), please refer to clause 17 of this policy.

12. Google Analytics

Google Analytics is a tool used to analyse web resources offered by Google Ireland Limited (“Google”) – a company registered and operating in accordance with Irish law (registration number: 368047), with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland. Google Analytics uses cookies to enable the website operator to analyse how users use the website. The information generated by cookies about your use of this website is usually transferred to a Google server in the USA and stored there. Beforehand, Google will shorten your IP address within the Member States of the European Union or in other states being party to the Agreement on the European Economic Area. Only in exceptional cases, will the full IP address be sent to a Google server in the USA and shortened there. The IP address transmitted by your browser in the context of Google Analytics is not integrated with other Google data.

More information on the terms of use and data protection can be found on the following website:  https://www.google.com/analytics/terms/gb.html oraz https://policies.google.com/?hl=pl.

In order to deactivate Google Analytics, click on the following hyperlink to download and install the browser plug-in: https://tools.google.com/dlpage/gaoptout?hl=en

13. Facebook Pixel

The Facebook pixel is a service provided by Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. This tool enables to determine the target groups of Facebook ads, based on the frequency of visits to the VEOLI BOTANICA Website and other user activities. We use this tool to measure the effectiveness of online marketing activities. This helps us to monitor the users’ actions after viewing or clicking on a Facebook ad.

After accessing the website, the Facebook pixel is integrated directly with Facebook and it may store a cookie file on your device. If you then log in or are already logged in to Facebook, your site will be saved in your profile. The user’s data collected are anonymous to us, and therefore we are not able to determine the user’s identity. However, these data are stored and processed by Facebook, so that conclusions can be drawn about the respective user’s profile. Data processing by Facebook is carried out in accordance with Facebook’s data use policy. If you are not a Facebook member, you are not affected by the data processing.

More information on the terms of use and data protection can be found on the following website: https://www.facebook.com/business/help/651294705016616.

14. TikTok Pixel

The TikTok Pixel is a service provided by TikTok Technology Limited, 10 Earlsfort Terrace, Dublin, D02 T380, Ireland. This tool enables us to determine the target groups of advertisements on TikTok, based on the frequency of visits to the VEOLI BOTANICA Website and other user s’ activities. We use this tool to measure the effectiveness of online marketing activities. This helps us to monitor the users’ actions after viewing or clicking on an ad on TikTok.

After accessing the website, the TikTok Pixel is integrated directly with TikTok and it may store a cookie file on your device. If you then log in to Facebook or are already logged in to TikTok, your site will be saved to your profile. The user’s data collected are anonymous to us, and therefore we are not able to determine the user’s identity. However, these data are stored and processed by TikTok so that conclusions can be drawn about the respective user’s profile. Data processing by TikTok is carried out in accordance with TikTok’s data use policy. If you are not a TikTok member, you are not affected by the data processing.

15. Klaviyo Tracking Pixel

The Klaviyo Pixel is a service provided by Klaviyo Inc. 49 Southwark Bridge Rd London SE1 9HH, UK. Thanks to this tool, we can determine segments of users in Klaviyo, based on the frequency of visits to the VEOLI BOTANICA Website and other user’s activities.

16. How long do we store cookies?

Session cookies remain on your device until you leave the VEOLI BOTANICA Website.

Permanent cookies remain on your device for the time specified in the file parameters or until they are manually deleted.

17. How to manage cookies?

Your consent is not required for essential cookies to work.

Analytical cookies and marketing cookies will not be installed on your device without your consent. You can give or withdraw your consent at any time by changing the settings on the VEOLI BOTANICA Website: www.veolibotanica.pl/polityka-aktywnosci.

Each time an Order is placed, confirmation that the Buyer has read the Regulations and the Privacy and Cookies Policy, available on the Store’s website is required.

However, it should be remembered that if you disable cookies, you will not be able to fully use some elements of the VEOLI BOTANICA Website, e.g. you will not be able to use the personalization function of the VEOLI BOTANICA Website.

18. Changes in the Cookies Policy

We can make changes to this policy, in particular in order to adapt it to changes in generally applicable regulations. Changes to the policy will come into force on the date specified in the information about the change, but not earlier than within 14 days of their announcement.

19. Final provisions

This Privacy and Cookies Policy is verified and updated on an ongoing basis. All and any changes to this Privacy and Cookies Policy resulting from changes in the law or related to changes in the offer of services available on the websites of VEOLI BOTANICA Sp. z o.o. or to the development of the functionality of VEOLI BOTANICA Sp. z o.o. will be immediately communicated in an announcement on the website of VEOLI BOTANICA Sp. z o.o. or in an e-mail sent to you if you have an account on the websites of VEOLI BOTANICA Sp. z o.o.

On the website of VEOLI BOTANICA Sp. z o.o., there are links or other references leading to external websites or social networking sites (e.g. Youtube, Facebook, Instagram) and profiles of VEOLI BOTANICA Sp. z o.o. in such portals. VEOLI BOTANICA Sp. z o.o. has no influence and is not responsible for the manner of processing personal data by the entities that own these portals, while in relation to the profiles of VEOLI BOTANICA Sp. z o.o. as part of such websites, the Privacy Policy is applied accordingly. The person who uses redirection will also be bound by the privacy and cookies policies published by the controllers of external websites. Please review these policies.

VEOLI BOTANICA Sp. z o.o. is not responsible for the policies regarding the processing of personal data of other entities and organizations, providers of social networking sites (e.g. Facebook, Instagram, TikTok), operating systems, portals, services, including data that are disclosed to other entities through these social networking sites. VEOLI BOTANICA Sp. z o.o. will have access to certain data of users of the above-mentioned portals, such as age, gender, location, activity on external websites as part of the profile of VEOLI BOTANICA Sp. z o.o., which will not enable users to be identified. These data can be used to target advertising, which is the legitimate purpose of VEOLI BOTANICA Sp. z o.o.

Acceptance or non-acceptance of the use of the above data as part of the above-mentioned portals can be made in the account settings on social networking sites, after logging into the account on a given site, in the privacy tab and settings for displayed advertisements.

If you have additional questions regarding cookies or the processing of personal data by VEOLI BOTANICA, please contact our Data Protection Officer via the email address: iodo@VEOLIBOTANICA.pl.

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